MANAGED IT SERVICES
Helpdesk Support
Need technical assistance? Our dedicated help desk support professionals are here to provide prompt and efficient solutions to your IT challenges. Whether it's troubleshooting hardware issues or resolving software glitches, we're just a call away to ensure minimal disruption to your business operations. Trust us to keep your systems up and running smoothly, so you can focus on what matters most – your business.
Network Infrastructure
Our team specializes in building and managing robust network infrastructures tailored to your business needs. From initial design and equipment recommendation to ongoing management and expansion, we ensure seamless operation and security. Whether it's setting up server infrastructure or implementing wireless network infrastructure, we've got you covered every step of the way.
Let our team streamline your technology needs with our comprehensive technical equipment and software consulting services. We offer recommendations, procurement assistance, and setup for essential devices such as laptops, printers, and network infrastructure, along with software solutions including antivirus and data management tools. Count on our heroes for ongoing management and troubleshooting support to keep your operations running smoothly.
DIGITAL TRANSFORMATION & PROCESS IMPROVEMENT
Digital Transformation
Modernize your operations by transitioning from outdated paper-based processes to efficient digital solutions. We specialize in platforms like Smartsheet, Excel, Word, Google Forms, and Microsoft Forms, enhancing data collection, management, and accessibility through cloud-based solutions.
Process Improvement
Streamline your workflows and increase efficiency through thorough analysis and implementation of optimized processes. We work closely with your teams to identify areas of improvement and develop scalable solutions.
Website Design & Creation
Establish a strong online presence with professionally designed websites and portals for booking and service requests. Our services include ongoing support and maintenance to keep your web infrastructure up to date.
Government Contracting & Grants
Government Contracting
Navigating the complexities of government contracts can be daunting, but our comprehensive solutions streamline the process from start to finish. From researching and obtaining various government grants—local, state, federal, and SBA—to assisting with registration on key contracting sites like SAM.gov and state/local sites, we ensure your business is positioned for success in the public sector.
Winning government contracts requires meticulous planning and execution. Our team of professionals assists in every aspect of the bidding process, from identifying suitable opportunities to refining bids and submitting proposals. Once secured, we provide ongoing project support throughout the contract lifecycle, ensuring efficient project management, goal alignment, budget adherence, and successful project delivery, all while implementing best practices from project management methodologies like Waterfall, Agile, Lean Six Sigma, and more.
With ongoing SEO support, I ensure that your website stays up-to-date with the latest SEO best practices, keeping you ahead of the competition.
other services
Ensure consistency and compliance by creating clear and concise SOPs tailored to your business needs, while providing training and awareness to your team members.
Marketing
Elevate your brand with tailored marketing strategies and materials across various platforms including Facebook, Instagram, Google Ads, Microsoft Ads, and social media advertising. We provide ongoing support and management to ensure your marketing efforts yield maximum results.
Simplify your financial and administrative tasks with our assistance in QuickBooks migration, CPA recommendations, banking services, and general administrative functions.
Hourly Rate – the hourly rate for PaxCom consulting and support services are as follows:
Standard hourly rate: $95/hour
Travel time rate: $95/hour
All support time is billed in 30 minute increments. There is a 1 hour labor minimum. If an onsite visit is required the travel time rate also applies. These rates apply Monday through Friday during normal business hours of 8am until 5pm Pacific time. Any work performed outside of these hours (nights and weekends) will be billed at time and a half.
PaxCom technicians are very experienced in their individual areas. When you engage PaxCom, we will set you up with the best technician for your needs (see scheduling below for scheduling information).
We always do our best to ensure customer satisfaction. If you don't like our service for any reason. Just provide us with constructive feedback and we will do our best to always keep improving.
Onsite Rate:
Onsite services are available in the US. Contact PaxCom at clients@joinzippy.com for details.
Scheduling:
All engagements with PaxCom must be scheduled in advance with your assigned technician. Our typical lead time is 3-5 days. If you do not already have an existing ticket or assigned technician, you can schedule time with us by emailing clients@joinzippy.com or through the calendar on our CONTACT US page
Equipment:
Equipment may be rented or purchased through PaxCom. Rental rate varies depending on equipment. A nonrefundable deposit may be required upfront depending on equipment requested.
Please note that PaxCom is NOT a 24/7 emergency support provider. If you have an urgent issue, we will do our best to address it and get it resolved as quickly as possible, however we can not guarantee immediate availability.
Invoicing:
PaxCom sends out invoices on the 1st and 15th of each month for any work performed in the previous 2 week period. If the estimated amount of work to be performed is excessive, we may require a deposit on services. All invoices are due upon receipt, and there is a 10% late charge applied to any invoices that remain unpaid after 30 days.
Payments:
Invoices are sent out electronically, and can be paid online with a credit card or EFT. Mailed checks can be sent to:
Zippy Roadside INC.
325 N. Saint Paul St,
STE 3100
Dallas, TX 75201
If there are any balances outstanding for more than 30 days, no additional work will be performed until the existing balance is made current.
Warranty:
Due to the nature of the work that we perform, there is no warranty or guaranty on hourly work. Each hour that we work is considered billable regardless of the outcome of said work. While we will make recommendations on the level of effort required to implement a solution or fix an issue, it is up to you to let us know if there is a cap on the number of hours we spend per engagement.
Termination:
Either party can end services by informing the opposite party via a written notice or an email. Hours that have been put into work before the termination are still subject to billing. Any equipment provided by and owned by PaxCom must be returned within 30 days starting at date of termination.
